Credit
We offer a thirty day net credit facility to approved account holders who have filled in an account application and the facility has been approved. A credit limit as applied for on initial application stands. Applications to increase this limit can only be made by filling out a further credit application, or by prior written/verbal approval. Overdue accounts may be subject to added interest &/or stop supply (see 'overdue' below).

C.O.D.
Our carrier does not have the facility to handle 'cash on delivery' consignments without incurring prohibitive costs and delays. We do however accept credit card payments as below or will hold your order to be released pending payment. ALL non-account holders are considered to be C.O.D. or 'cash with order' orderers. A 2.5% discount is applied to all 'cash with order' & C.O.D. purchases subject to payment being made available upon first presentation (inc. credit card payments).

Cards
We accept a wide range of Credit Cards for payment - Bankcard, MasterCard, and Visa. At this stage we do NOT pass on any bank fees incurred by us in accepting payment via this method. We will only debit your card if we receive written or oral authorisation for each and every payment (we do not automatically pay accounts at the end of the month or in instalments etc.). You will need to quote your card details with each and every order/payment as, for security reasons; we generally do not keep card details 'on file'. Details needed to facilitate payment are: amount, card type & number, expiry date, and name as it appears on card.

Minimum
We are more than happy to process an order of any size, but apply a $6.00 + GST surcharge to orders less than $125.00 net to cover our costs of freight and handling. Goods collected ex warehouse less than this threshold to not attract freight fees.

Freight
Orders over $125.00 are sent freight free anywhere in W.A. (some exceptions apply for remote areas or 'bulky' orders). Country orders are treated exactly the same. We can, under your instruction, arrange express deliveries of urgent orders which will acquire a small surcharge dependant on what method and costs are associated. We can get urgent orders delivered via our courier, Bring Couriers, if requested but totally at your expense – costs vary according to distance and speed required. We do not send goods under your freight account/carrier unless agreed prior.

Times
Our warehouse & offices are open from 9 am to 5pm Monday to Friday (see Contacts Page for address and phone details). All orders received by 10am should be delivered same day (in metro area, except outer suburbs) - exceptional circumstances such as first week of month (order chaos), network problems (computer chaos), electrical power outs (no-computer chaos), ISP or telephone outages (communication chaos), or key personnel leave or are sick (staff chaos) may impede on this schedule. It is important to note that reps are not always available for same day delivery due to appointments, seminars, excessive workload, therapy, or perhaps even annual leave!

Carrier
We utilise Fastway Courier services for local deliveries and normal post for country orders (as well as our own staff where possible). Please be aware that 'special delivery details', due to the sheer size of the Courier Australia organisation, are difficult to adhere to. If your delivery address is unattended at the time of delivery, a card will be placed in your letterbox and (generally) the parcel will be sent to the nearest depot where you will have to collect. It is your responsibility to be in attendance upon attempted delivery. We cannot re-route deliveries once they have left our store.

Tittle
Title to goods does not pass until payment for those goods has been received in full.

Overdue
Overdue accounts are an unnecessary strain on our resources, impede our ability to maintain a suitable supply for everyone (patients included), and are a direct breach of our credit agreement. As per our credit application we reserve the right to apply interest to overdue accounts. Accounts more than 15 days overdue are automatically put on a 'stop supply' - no further orders will be dispatched until payment has been received and cleared. Consistent late payment may also necessitate a permanent withdrawal of credit facility. Please adhere to our trading terms!